vK
vellenda K

1 reviews | Active since Jan 2017

22 Feb 2017, 08:25

bad service

<p>Lucia Van Der Westhuizen from absa credit departments has the ****en nerve to call in the ****en morning to tell me something wrong with my card need to confirm details.When I ask her what's wrong her keeps telling me I need confirm details asked to speak to her manager and she hang up the call.I called back using my own airtime with such a simple issues that this idiot would have clarified the reason of her call from the beginning. Like where Is the ****en good services when idiots like lucia waking up a client to ask them to verify details only to hang up the call on customer. Can't absa teach their employees to state the reason of their call first the verify details. I'm not happy about this worst of all I'm not a morning person so Lucia van Der westhuizen thank for spoiling the rest of my day with you inadequate telephone technic speaking to clients.I would still like to your supervisor.</p>

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Replies (5)
vK
vellenda K's update22 Feb 2017, 08:34
Reviewer Update

I would still like your supervisor to give me a call asap

Absa
Absa's reply22 Feb 2017, 12:02
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

vK
vellenda K's update25 Oct 2017, 22:00
Reviewer Update
********** ********** 10
Absa
Absa's reply26 Oct 2017, 17:58
Official

Thank you

vK
vellenda K's update26 Oct 2017, 19:24
Reviewer Update
How would I know what happened and what gonna happen can I get fool details .cause I'm really disguised by absa services and I'm moving to another better bank soon.