Bad Service

<p>Good day,</p> <p> </p> <p>I have requested the changing of my debit order details in November 2016. After being asked for the same information over and over eventually someone confirmed via email that my debit order details have been changed and I will be debited from my new bank account at the end of December 2016. Today I received and sms from ABSA saying that my account is in arrears and I need to sort it out. I called ABSA and the agent confirmed that it has not been changed but they do see the request. I don't understand why this process is so quick and painless with other companies and banks but ABSA cannot get it right.</p>