Bad Service

<p>Trusting this email finds you well.</p> <p>Am sending this email as I am disgusted by the service I received at the Sandton City Branch on the 10th of January, 2017, as I need the letter (with the official letterhead) for Momentum confirming that the bank has KYC implemented on the client in accordance with section 21 of FICA in order for them to release my funds on the investment I have with them.</p> <p>I initially contacted the respective branch on ********** , on the same date, before I visited them to confirm is the letter can be issued, the lady at the switchboard confirm that the Manager can be able to issue out the respective letter upon request, and I visited the branch at exactly 11:35, spoke to another lady issuing out ticket through the queuing system, she also confirmed the letter can be issued by the Manager.</p> <p>I was in the branch close the 45 minutes, spoke to one friendly consultant (I didn't take her name)... after explaining the request, she couldn't help and called the manager by the name of Dorcas Majejane, who advised they are a Branch Manager, and that they cannot make an exception to draft the requested letter for me, the letter that will help in getting my funds released to the account I have with ABSA, which at the end of the day, will be bringing in business to the ABSA bank.</p> <p>My details are as follows:</p> <p>Name: Tyson Nemalili<br />ID number: 880 ********** 08 8<br />Account number: ********** <br />Contact number: ********** </p> <p>Emai: ********** <p>Your intervention in this regard will be appreciated.</p>