Bad Service

<p>To whom it may concern.</p> <p>I firstly would like to express my dissatisfaction, with how i have been handled as a client at ABSA</p> <p>2 weeks ago i received a call from an absa agent full of excitement telling me that i now qualify for an upgrade from my gold cheque account to a platinum account, she explained that there will be a monthly fee increase from the R98 to R159 the agents was not very forth coming with information about the product she was offering and what the benefits it entailed i had to thumb suck the information out of her constantly having to ask questions on what all it comes with and how it will work.<br /> Lastly the agent said if i do accept the upgrade with in 5 to 7 days i will be notified via sms if my upgrade was successful or not and i can go to any absa branch to collect my new card. I agreed to take up the offer. <br /> On monday i received an sms saying my upgrade was successful<br /> I thought let me pop into the branch (Melville) to collect my new card i made a special trip to collect a card<br /> Once at the branch i was told that its my responsibility to pay a R100 fee for the replacement of a new card. But when i spoke to the agent over the phone who did my upgrade, there was no mention of a R100 card fee it was completely ignored well this is a very important part of information for your client to know i am sure FAIS speaks well about this. <br /> I was furious as a client because at the branch my self and the branch agent went back and forth about the card issue, he said just use your Gold card it make no difference well. <br /> I am completely put of from absa and how they treat their customers, i would have thought moving to platinum would be a great move not only for me but for the bank as now they get i higher monthly fee out of me monthly, but unfortunately absa felt the need to still squeeze me for another R100 to pay for my own card that i was told i just need to collect.<br /> I think its best i down grade back to my gold package. Absa really knows how to lose out on their clients needs.</p> <p>Regards<br /> Malcolm Pretorius<br /> ********** 031</p> <p> </p>