Bad service

<p>it was in april 2016 when a manager a fourways branch promised me a black card with my name on since i bank more than 40k a month,and started having problems with my platinum card i coudnt swipe all i did was to withdraw cash and Absa promised to reimburs me for my charges, till today um still waiting, a week ago greenstone barnch phoned me to collect my personlised card only to find out that it's a cold card i mean really what wrong with ABSA um a highed earned client for Absa but the bad service is so bad i can't i need my black card please</p>