BT
Bakithi T

1 reviews | Active since Apr 2019

27 Jul 2016, 14:54

Bad service

<p>Hi </p> <p> </p> <p>My name is Bakithi Tshabalala. I have been trying to cancel a transaction i sent via western union for hours now via absa internet banking. The lady i spoke to told me how to do it but as soon as i log on . Those options arent there. I tried explaining that to her but she doesnt want to listen. I misspelt the beneficairies name on teh transaction and teh beneficairy is therefore unable to claim the money i transfered. This is a problem because it is a lot of money and no one knows how to cancel it. I went to western union in east gate and they were not willing to assist . Please cancel this transaction immediatly so i can resend the money.</p> <p> </p> <p>Regrds</p> <p>Bakithi</p>

0
Replies (1)
Absa
Absa's reply28 Jul 2016, 09:36
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd