Bad service

<p>i have received bad service from ABSA, received a call two weeks back on a monday, They were selling me a product but I opted to upgrade my cheque account from gold to platinum, I even emailed my ID copy to internet email address provided, was told will get feedback in 2 days but I have been making follow up for the past 2 weeks, I am told Samantha will call me before end of businss everyday and still has not called me. I am not happy with the level of service received from ABSA and the contact Centre in particular. Why cant I be told whether or not my upgrade has been successful, what is taking them so much time to do this transaction. I am dissapointed. Id number ********** 421080, Account ********** 470</p>