Bad service
<p class="MsoNormal"><span lang="EN-ZA">I have the worst experience today! </span></p> <p class="MsoNormal"><span lang="EN-ZA"> </span></p> <p class="MsoNormal"><span lang="EN-ZA">Go in Bank to use intenetbanking- internet is slow that I was locked out. After trying numerous times same result.</span></p> <p class="MsoNormal"><span lang="EN-ZA">Went home to find out that the code was blocked…</span></p> <p class="MsoNormal"><span lang="EN-ZA"> </span></p> <p class="MsoNormal"><span lang="EN-ZA">Went back to bank to unlock it. Find out that they cannot do it because I should FICA first.</span></p> <p class="MsoNormal"><span lang="EN-ZA"> </span></p> <p class="MsoNormal"><span lang="EN-ZA">Went back home to get proof of address></span></p> <p class="MsoNormal"><span lang="EN-ZA"> Went back to bank to find out that it was not acceptable…</span></p> <p class="MsoNormal"><span lang="EN-ZA">It is from Neotel where I was RICA, now I cannot use it.</span></p> <p class="MsoNormal"><span lang="EN-ZA"> </span></p> <p class="MsoNormal"><span lang="EN-ZA">When I try to close my account they say I must FICA first.</span></p> <p class="MsoNormal"><span lang="EN-ZA"> </span></p> <p class="MsoNormal"><span lang="EN-ZA">THIS IS UNACCEPTABLE</span></p> <p> </p> <p class="MsoNormal"><span lang="EN-ZA">After driving forth & back between home & bank!</span></p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
