BAD SERVICE

Account that was opened beginning of March is still not ACTIVE. Previous complaint lodged is being ignored by the bank. The bank gave an impression that all is sorted with the account. However as of today our clients are not able to make payments to the account. This morning at Reds Mall Branch we are told that its a Fica problem even after all documentation requested were submitted. What kind of a service is this...we are informed by the Branch Manager that it can not be sorted today. Honestly i am fed up with this Bank. I might aswell switch to another bank. Its been 2 months since opening the account and we still faced with such issues. These are the things that hinder the success of small businesses. ??