Bad Service

On the 09th of April 2016 (Saturday) around 9:30 I had went to Absa Ladysmith to open a new bank account.<br> there was around 16 people before me also waiting in the line to also open accounts. there was only 3 people assisting in opening accounts, an Indian family had come long after us and had also joined the line ( the family had told us loud and clearly that had they come yesterday 08/04/16 they would not be standing here so long) the husband went to speak to one of the ladies there who was assisting in opening accounts, because they knew each other on a personal bases the employee of Absa had jumped the line and served them leaving us behind. when we had brought this up we where totally ignored and said we don't know how Absa is operating. at 11:00 the acting manager Rihanna had come to tell all of us that we must go because they are closing. we had told her that we have being sitting here for so long and she cannot tell us to just go. I had also mentioned that it was going to be a different case if we came in at 11:00 and demanded service. she started to scold us and tell us why did we come to Absa when there is 4 other banks to open accounts. she was absolutely rude to us