BAD SERVICE

My car was smashed into on the 14/5/15 at about 22:00. I submitted a claim with ABSA Idirect my insurance company on the the morning of the 15/5/15. I was informed that a someone will contact me. I was contacted on the 19/5/15 by a lady by the name of Gugu from the insurance. She informed me that the assessor Mr M. Adams will contact me by 21/5/15 to give me a report on the the damages. There was no responds from the assessor. For the past to weeks i have been phoning and being told they waiting on the assessor. I was informed by email on the 29/5/15 that they will have an answer for me to date i have not received anything. I am totally frustrated with the service on this matter and the manner in which it is being handled by Idirect. I have left messages for the supervisor or manager to contact they did. i even wentas far to contact the absa action line via email only to be told they unable to get your portfolio with my policy number. SHOCKING!. This is not the first time that this has happen my previous claims resulted in me having to follow up with them<br> Please help <br> <br>