Bad Service

On Staturday 30th May 2015 I went to my bank (of +- 27 years it was still Volkskas) standing in a long queue at the ATM , while enter my card it went off-line , After it came back on my card was swollowed because the women in the bank had opened the ATM`s . After knocking on the glass she told me she had seen my card falling and that I must go to N1 City (being the end of the month) for a new card . Why was the clients outside in the queue (in the pouring rain) not told to wait while she was doing what ever she was doing opening the machines. This is not the first time I got bad attitude from this individual at this branch .