bad service

I have a car insurance with ABSA. on the 4th of April was involved in an accident. I tried all avenues possible to call to log this. I eventually went to a branch in PE where I was given the number to call. I called to log this accident, and was told to take my car at Owens panel beater a corner or rather ***** okes. Instead of fixing the dent more, they damaged it more. When I told them this, they denied it. And now the assessor is taking his sweet time to attend to this problem. I'm so sick of ABSA insurance. The service is poor, the service providers you've contracted provide below par service. I want you to contact Owens and tell them to fix my car properly....<br> <br> as it is I pay to be serviced, and you guys need to assess your service providers and improve your insurance claim processes , they are flawed.