Bad Service

I am pretty angry with the level of service with ABSA Bank. Their systems are failing to communicate with each other. My account was referred to collections. I made monthly payments of R3OO until I could pay off the entire balance.

The following day, when I paid the entire balance, I made an additional R2000 EFT; unfortunately, this is when the problem started. The current account was "blocked", and funds were inaccessible. The branch consultant assisted me only to be told that I must open a new cheque account and the funds will be transferred in 3-5 working days.

I have visited the branch three times already and have had no assistance from the bank; the account also had monthly service fees and bank charges of R280, let alone the other charges when the cheque account was with collections.

I am more upset with ABSA Bank as they are able to collect money from people who owe them, and not assisting me with what they owe me.