Bad Service

My internet banking profile was blocked and I went to the Ben Swart street branch to get it sorted. The lady at customer service was very helpful and unlocked it immediately. The rest of the day and the following day I could access my profile with no problems but on day 3 it was locked again. I phoned the customer service agents to find out what is going on, only to be told that the lady that unblocked my profile 'forgot' to charge my account with the necessary fees thus the profile is blocked again and a call will be locked to unblock it but it will take up to 48 hours.<br> <br> Pathetic that a bank can keep you hostage accessing your own money.<br> <br> Very, very disappointed!!!