MB
MELISSA B

1 reviews | Active since May 2015

25 May 2015, 16:42

BAD SERVICE

Over the weekend my husband and I did grocery shopping only to get to the til and be told that his card has been declined! This has been very embarrassing as all of our items were already packed and loaded into the shopping cart. He then opted to withdraw money from the ATM, and got an error message saying the card was not active. He has received no message / notification prior to this. <br> <br> Then me too being ABSA we transferred money into my account and when I tried to swipe again declined I could not withdraw either. <br> <br> How PATHETIC that we were stranded without cash, embarrassed in a grocery store and further humiliated by not being able to even see to our babies diapers! <br> <br> When I called this morning to find out what is going on all I got was sorry we had a technical problem, but the problem is now fixed when I go into Clicks today AGAIN MY CARD DID NOT WORK - DECLINED. <br> <br> Can a big bank like this really be so *********** that they cant even sent their VALUED CLIENTS an SMS to say sorry there is a problem. Please do not use your card for transactions and SPARE yourself the embarrassment, <br>

0
Replies (1)
Absa
Absa's reply26 May 2015, 10:15
Official
Hello MelBaker,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,