BAD SERVICE

On the 25/04/2015 my husband was in accident we tried logging a claim with ABSA DIRECT and according to their claims department no one could help in assisting with logging a claim we have been put from pillar to post , I phone absa try and log a claim speak to claim consultants like Portia or precious, Mohammed who all say that the ONLY person who can log a claim is Elandre and she is not in today or she is not at her desk but I will get her to call you back and does she call NO. Eventually after numerous occasissions of calling the claims department I finally get through to a lady Bronwyn who has actually been assisting she opened up a claim for us and gave us a claim number this was done only on the 07/05/2015 please look at the time frame of how long it has taken just to open up a claim. This very present moment the claim is sitting with Raymond the assessor who say he is trying to pull up a call from the 12/05/2015 and yet we have had no feedback from anyone with regards to where we stand with this claim. COMPLETELY UNACCEPTABLE. THE LONGER ABSA TAKES FINALISING THIS CLAIM THE HIGHER THE FEES ARE BY THE PANELBEATERS AND WHO HAS TO PAY FOR THE AMOUNTS CHARGED US . DISGUSTED