Bad service

I went to open savings account for my 7 year old son, 2 weeks ago, of which we waited for more than a hour for us to be served and there were 2 people in front of us being served, and after opening the account the consultant told me she doesn't bank cards the person who gives cards did not give them, i will have to come bank, i went again on 16/05/2015 i was told to queue again for me to have the card.<br> Not only that i learned the consultant had wrong name on the Account name