bad service

I went to absa pretoria north requesting a proof of payment i made on the 28 august 2013 at mabopane branch and they made me wait for a month then a lady by the name of margaret at customer service called saying their department cant trace my deposit of which i have proof from sars that they received the payment from me coming from absa and all they need is the deposit slip proof from absa since i lost the slip myself but absa will be able to help me If i show them the proof from them.i went to the branch eeveral times and the lady margaret keeps telling me they need a teller number of which i told them they should have cause the report from sars have their reference and with that they should be able to trace it.i am so dissapointed of absa and think their service is very poor not to mention the service i got from their employee.i hope and trust people will know as because of this sars is penalising me for that deposit .my name is patience motaung..cell ***