BAD SERVICE

Good day<br> <br> I have made an online payment with a credit card and I called ABSA to assist with the proof of payment. the agent suggest i give the person i need to send the proof of payment my statement of account.<br> <br> i asked that the cancel the payment since i cant get proof of payment so that i can use other means of payment. but no, they cant!<br> <br> what can they do to help me?<br> <br> really??<br> <br> send a stranger my statement of account, seriously?<br> <br> i am really frustrated!