MA
MEGAN A
1 reviews | Active since Jun 2016
26 Aug 2025, 09:54
Bad service
My mom made a deposit at ATM10035... It was unsuccessful and the ATM did not give her the money back. It's been 7 days now and still no one from the ATM department called her even after calling a few times
Helpful (0)
Replies (7)0
Replies (7)
Absa's replyOfficial
26 Aug 2025, 10:25Dear Megan Adams Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Absa's reply26 Aug 2025, 10:25
Official
Dear Megan Adams Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
MA
MEGAN A's updateReviewer Update
26 Aug 2025, 10:29Thank you Rezona
And if you need any information regarding the incident, you can contact my mom directly to confirm everything with her on ***. Her name is Cornelia Adams
And if you need any information regarding the incident, you can contact my mom directly to confirm everything with her on ***. Her name is Cornelia Adams
MA
MEGAN A's update26 Aug 2025, 10:29
Reviewer Update
Thank you Rezona
And if you need any information regarding the incident, you can contact my mom directly to confirm everything with her on ***. Her name is Cornelia Adams
And if you need any information regarding the incident, you can contact my mom directly to confirm everything with her on ***. Her name is Cornelia Adams
Absa's replyOfficial
26 Aug 2025, 10:45Dear Megan Adams Thank you for your posting. Kind regards,Group Customer CareRezona Louw
Absa's reply26 Aug 2025, 10:45
Official
Dear Megan Adams Thank you for your posting. Kind regards,Group Customer CareRezona Louw
MA
MEGAN A's updateReviewer Update
27 Aug 2025, 11:04Good morning
I called the ATM department 3 times to give them the information that was said to me to provide them with. They don't know how to help me. This is really ridiculous... ABSA cannot expect my mom to just loose her R600 and not even actively trying to help us.
I called the ATM department 3 times to give them the information that was said to me to provide them with. They don't know how to help me. This is really ridiculous... ABSA cannot expect my mom to just loose her R600 and not even actively trying to help us.
MA
MEGAN A's update27 Aug 2025, 11:04
Reviewer Update
Good morning
I called the ATM department 3 times to give them the information that was said to me to provide them with. They don't know how to help me. This is really ridiculous... ABSA cannot expect my mom to just loose her R600 and not even actively trying to help us.
I called the ATM department 3 times to give them the information that was said to me to provide them with. They don't know how to help me. This is really ridiculous... ABSA cannot expect my mom to just loose her R600 and not even actively trying to help us.
Absa's replyOfficial
27 Aug 2025, 11:58Dear Megan Adams Thank you for your posting.
Our office tried to contact your mother to obtain details of the deposit.
Alternatively, please refer to our email send to your email address and provide our office with the requested information. Kind regards,Group Customer CareRezona Louw
Our office tried to contact your mother to obtain details of the deposit.
Alternatively, please refer to our email send to your email address and provide our office with the requested information. Kind regards,Group Customer CareRezona Louw
Absa's reply27 Aug 2025, 11:58
Official
Dear Megan Adams Thank you for your posting.
Our office tried to contact your mother to obtain details of the deposit.
Alternatively, please refer to our email send to your email address and provide our office with the requested information. Kind regards,Group Customer CareRezona Louw
Our office tried to contact your mother to obtain details of the deposit.
Alternatively, please refer to our email send to your email address and provide our office with the requested information. Kind regards,Group Customer CareRezona Louw
MA
MEGAN A's updateReviewer Update
27 Aug 2025, 12:28No one called today... Can someone just call her again please?
MA
MEGAN A's update27 Aug 2025, 12:28
Reviewer Update
No one called today... Can someone just call her again please?
Absa's replyOfficial
27 Aug 2025, 13:19Dear Megan Adams Thank you for your posting. Kind regards,Group Customer CareRezona Louw
Absa's reply27 Aug 2025, 13:19
Official
Dear Megan Adams Thank you for your posting. Kind regards,Group Customer CareRezona Louw