nK
nico K
1 reviews | Active since Oct 2015
01 Sept 2021, 09:03
bad service
The service you get from ABSA is absolute bad. Just debiting peoples account and when you contact them the staff just tell you nonsense.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
01 Sept 2021, 10:34Dear Nico
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours.
Kind regards,
Daphne Le Grange
Group Customer Care
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours.
Kind regards,
Daphne Le Grange
Group Customer Care
Absa's reply01 Sept 2021, 10:34
Official
Dear Nico
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours.
Kind regards,
Daphne Le Grange
Group Customer Care
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours.
Kind regards,
Daphne Le Grange
Group Customer Care
nK
nico K's updateReviewer Update
03 Sept 2021, 08:33Its unfortunate that ABSA does not take the poor client serious. you just lost me as a client.
nK
nico K's update03 Sept 2021, 08:33
Reviewer Update
Its unfortunate that ABSA does not take the poor client serious. you just lost me as a client.
nK
nico K's updateReviewer Update
08 Sept 2021, 09:46Stiil not happy with ABSA i had done what the bank requested me to do. But but now im getting the run around for my refund. I spoke to our recoveries department on Monday the lady advise the fiunds will be available by yesterday. Yesterday nothing then i spoke to her again and she promised by the close of business. Today still nothing now another tells me about a 4 day turn around which is unacceptable.
nK
nico K's update08 Sept 2021, 09:46
Reviewer Update
Stiil not happy with ABSA i had done what the bank requested me to do. But but now im getting the run around for my refund. I spoke to our recoveries department on Monday the lady advise the fiunds will be available by yesterday. Yesterday nothing then i spoke to her again and she promised by the close of business. Today still nothing now another tells me about a 4 day turn around which is unacceptable.