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DP
Davelina P

1 reviews | Active since Aug 2017

31 Oct 2022, 08:40

Bad service

On the 17 of September i was admitted in hospital and was discharge 30 September on 5th of october i sent in my claim against my policy *** and on 12Oct they sent me a sms that they receive my claim on the 27Oct they sent me again a sms and say they receive my claim it is nearly now a month that i sent in my claim but stillno word from absa my id nr is ***

0
Replies (3)
Absa
Absa's reply31 Oct 2022, 10:51
Official
Dear Davelina Petratos Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
DP
Davelina P's update01 Nov 2022, 12:35
Reviewer Update
Still no answers on my complaint they working on a old claim and not on my new claim how long must i still wait for answers
Absa
Absa's reply01 Nov 2022, 13:34
Official
Dear Davelina Petratos Thank you for your posting.

Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw