Bad Service

After logging a claim for a faulty swimming pool pump and filter 27 September 2019. And only received a report back from ABSA insurance 04 Novmeber 2019. After numerous calls and emails to them. Asking for the outcome. ABSA then rejected the claim.

I then dispute this claim. Day later the email came back telling to get an independent assessor to wright a report to ABSA. I phoned the lady to explain to me why this was rejected again. She was unavailable not prepared to talk to me. Saying that an email. was forwarded to me.

Needless to say. I have been a loyal customer of ABSA for 18 years now. In this tough economic conditions you cannot afford to lose a loyal client nowadays.

That for a lousy 10K. Pipe is leaking between my filter and pool pump. Replacement was needed according to the assessor on both.

Dont worry ABSA i will carry the cost. Thanks ABSA for your service after 18 years. It is time to move on.

By the way I am moving my bond aswell.