Bad service

My Name is Ezekiel Raphunga,I went to Absa Southgate branch to draft a Will and I was assisted by a financial advisor by the name of Thomas Mahlatse.The advisor told me that I will get a call from him to sign a will as he first needs to make contact with the department that deals with estates and that the next day he will contact me.After several days of not hearing from him I then made follow up with him as I did not know what the progres or status of the Will was and I was disappointed by him not being in contact with me and since I previously worked for the bank I understand the importance of turn around times and giving feedback to a client.When I spoke to him and asked about the turn around time he didn't seem to be happy with that and since then his service became even more unpleasant.I love Absa as they have assisted me with a will before and all went well and now coming to a branch to be given such service is really unacceptable.It is only fair to keep your word to a customer and also contact them in the times that you have promised.And it's terrible to also be personal with clients when working in such environments.If I had to deal with him again honestly I would rather go to another branch and I hope he's not giving this to other people as well.