Bad response from Absa

I was ****med late April, I had transferred money to lady using an absa account for service that were suppose to be rendered to me, this person that ****med me has an Instagram handle called the hair doll. Upon reporting my matter to the ***** department at Absa I was told to open a case, which I did with the hope of getting assisted ( this was beginning of May 2021).Tha bank had request I have a case number, affidavit and my statement as proof of payment. Till today I have never recieved any help from Absa, not an email, phone or atleast an sms. The hair is still ******** people , I was ****med in April and two months later a neighbour of mine is a victim as well. My concern is: 1. Absa did not give me feedback regarding the invistigation. 2. The Hair doll person is becaming a Millionaire whilst the SAPS and Absa are laid back and relaxed.

The level service I received from Absa is terrible it seems as though they promote ***** more then customer satisfaction.