Bad reluctant service

Item: Absa
Rating: 5
Author: Gerda C

Very very disappointedmwith client service Ihave been trying by sending emails as well astelephone conversations to Absa since beginning.of November 2019 to release my Metropolitan.policy for a release letter sothat I can address Metropolitan for payment of my.policy

Without success

Please help

I have emailed all the required.documents to Absa..no response

Theykeep on giving me a referdnce number and say that a consultant willcontact me

Helpful (0)

Replies (1)

Absa's replyOfficial

31 Jan 2020, 14:56

Dear Gerda

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.

Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management

Absa's reply31 Jan 2020, 14:56

Official