Bad relations with customers

To whom may read this. Myself and my fianc? app**** for a repo property on my roof. we placed 3 bids and got pre approved after other bidders feel through. We were emailed the relevant documents from my roof. The to offer to purchases we received did not make sense some claws that retained to grounding of being old and out dated the first one 2012 and 2013 the property laws have changed over the piroid from then to now. My roof **** no effort in giving us time to read through the documents 48 hours to pay r20000 over. Myself and my fianc? tried to consult my roof on claws and fees and getting conflicting story's that we gave proof of on email. I contacted the absa repo call center at witch point the operator was I'll informed about the contract and legal aspects of my questions retaining to the fees and viewing of the contract and property. The person gave me a number of a relations member working for absa in the area for absa. The staff member had never viewd the property has informed by her and she would not go and view the property with us and was told to go knock on the ******* owners door to gain access. I also went into the branch at witch point the person