BAD PRODUCT AND CUSTOMER SERVCES

I'm very disappointed about the service I received in at absa Embalenhle branch, I don't believe at the time we still have employees who have I don't care attitude at this point even at the time they realize they are wrong not even bother to apologies.

firstly, I'm struggling to withdraw funds from 32 days notice which is already matured, I'm requested to bring POA and ID which I have done I brought ID and Bank statement, which I been told postal code is wrong the postal code which all my banks are using. I tried to explain she just shut me out and continue to speak to her colleague and continue laughing. I went out and come back with Edgars statement and gave the second consultant as the first one didn't want to help me any more. she updated my FICA and said to me she need the first postal code as is the one she can see available on the system, honestly I was crossed but I went out and collect it again and gave her as I wanted my money only 1200 rand. she updated it and tell me to come back the next day to withdraw funds as they can not withdraw at the time.

Honestly today I'm writing this complain as I have 21 days waiting for the money which I don't know if I will every received.

I DONT EVEN KNOW WHO IS THE LADY AS ALL OF THEM HAVE NO NAME TAGS