Bad Online Service

I did an online application for a cheque account on 03 May 2018 and received an sms and email advising the account is opened. I then called your contact centre on 08 ********** 0(Friday 04/05/2018) and spoke to a Felicia Van Wyk who I confirmed with trice if everything is in order and she advised YES i only need to go in and collect my card.I went to Absa Tokia Saturday and has been informed they unable to issue the card due to my account having a Fica lock on it. I spoke to a lady by the name of Jordine(Branch Manager of Absa Blue Route) who then called the call centre and we spoke again to Felicia Van Wyk who then apoligised to me and advise she will email Eugene Louw to contact me 1st thing Monday 07/05/2018 who never called me.I then called and the lady I spoke to advise they never received my fica documents whereby Felicia confirmed on Saturday they received it.I was put on hold for 20 minutes to speak to Eugene Louw and the lady I spoke to came back and just said I need to resend the documents and will receive a call by close of business the Monday and I'm still waiting. This is unacceptable this is my 2nd issue now with Absa and I'm thinking of escalating the matter to the Banking Adjudicator. I refuse to collect the card at any of your branches you must just see that it gets delivered to me.I need to give out petrol money everytime to go into a branch and waste an hour of my time.