Bad new customer service.

Opened a Cheque account online, on the 13th of March. Received sms confirmation that my account was successfully processed I should get a call to confirm my details in 24hours I call in to the customer service requesting bank account confirmation and at least a account number, I was told that will be sent by Portia this position lady today is the 19th I still don't have any confirmation of account. And I've seen emails to the customer service, admin, complaints department and still no response.