Bad mark on my name because of ABSA's fault

I took out a personal loan in November 2015. The consultant who phoned me to confirm the pay out of the loan asked where the money should be paid into. She also asked where the debit order should take the money from every month. I told her that the same account can be used for both.<br> <br> I was under the impression that ABSA would debit my account (just like they do for other services I have with them) on the 30th of November which they didn't do. I just spoke to the consultant and he informed me that no debit order has been loaded. I asked him to do it for me but alas, I must go into the branch. No problem.<br> <br> I then asked him to give me the account information where I can transfer the money to (the amount is quite large) in order to get the payment done. He then also told me I have to do it in branch. Now, am I getting a bad name because ABSA failed to load the debit order? Also, I am not able to pay the loan installment in cash (due to my cash withdrawal limits) and its also a big inconvenience to me. Can someone please just assist me here so that I can get the installment paid and the debit order setup please.