Bad insurance service rendered

To whom it may concern:

It honestly feels like I got it bad for absa but it is just their poor service and not delivering to their assurances and yet we are forced to be meeting our commitments.

Anyhow getting to my complain: February this year we submitted a claim for our house to be fixed as heavy rains have damaged our roof and ceiling, a company called Opulence Property investment was sent for assessment of the house, and they arrived and did their things, but now it is August and we still living in a leaking house when it rains, there are damaged ceilings which have allowed water in and further ruined some of our furniture.

Since then we have been contacting the number ********** for further assistance and we being directed from pillar to post with no good service rendered, always being told our claim is in process yet nothing has happened but insurance money being debited from our account.

My claim number is **********