Bad insurance service.

I repoted a claim on the 5th of Februarie 2019. Received an sms the 6th of Feb with a ref no. saing a contractor will phone me in 2 days. 5 days later i phoned because because no contractor has phoned me. Still no response. The 18th i got my own contractor to do the repairs because the damages was getting worse. I phoned ABSA to tell them i got my own contractor. I took a lot of pictures of all the damages and sent a through to them. When the work was compleate i took pictures againe of all the repairs and sent it through. I phoned them again to ask if everything was in order because i dont receive any feedback from them. Theye wanted more photos of the roof. I got them and forwarded it to Vonani Nozula yeasterday morning. She confirmed receiving it and would come back to me late afternoon. This morning i phoned again and same story. She will come back to me today. I phoned her manager this morning and left a messages. Nothing happened. This afternoon i phoned back to fined Vonani Nozula is on lunch and Leigh-ann Perumal manager is not at the office today. The person helping me said that they would transfer my call to another manager. I held on for about 10min and she said that the manager is now ready to take my call and then cut me offfff. Still no one has bothered to phone me back. Its now almost a month to finalize my claime. Very disgusted with the service of absa.