BAD IDIRECT INSURANCE SERVICE BY CONSULTANT KELE BEZU!

Absa idirect (Consultant)

A week ago I logged a claim with Absa idirect with regards to my car. I received an immediate call back from Absa and my car went in for an as*****t.

I spoke to Aneshen, who told me he has forwarded the details to Absa to be handled by the consultant to finalise my claim

2 days passed and the wekeend no feedback, I called in on Monday and spoke to a consultamt by the name of Kelebogile (Kele. **********

Appaulling service from this lady, I asked her what do i need to provide her with so she will be able to finalise my claim, she asked me to ask Outsurance (Who I was claiming from perviously for 3rd party) to provide me with a no claim letter) Which I did on the same day.

The only response I received was a cold thank you and not to hear from her again.

2 Days later I call her and she rushes me off the phone and tells me she is busy with someone else on the other side of the phone and then tells me i still need to provide her with some more details and docs, Then promises to send me an email of what details she will require from me.

I waited for this email to no avail, then sent her an email and responded back with a cold email, with no greeting or apologies

My concern is why didnt she mention any of these details on my previous conversation before? Has she not dealt with claims before?

Why must I chase after good service. I have been with Absa insurance for a year and never missed a debit order and have investments with this Brand!

I'm really appaulled by the service.

Please refer my case to another consultant I don't want to deal with this *********** lady!