BAD FUNERAL COVER SERVICE

I am writing to express my disappointment with the service I have received regarding the funeral plan I opened in June. Unfortunately, my mother, who was covered under the plan, passed away shortly after. Since then, I have been requesting to have her removed from the cover before making any payments.

However, instead of receiving a callback as requested, I have been receiving messages stating that attempts to contact me were made without any actual calls being made. Moreover, I have recently been informed that there are outstanding payments for the past four months, and they intend to deduct the amount from my account.

At this point, I kindly request either the cancellation of the funeral plan or the immediate removal of my late mother from the coverage. I trust that you will address this matter promptly and provide a satisfactory resolution.