Bad Fairth Termination of Debt Review

ABSA Terminated by credit card account under debt review in bad faith. They claimed I missed a payment in February 2018 while their own statement clearly displays payment for every month since this account was placed under debt review without any missed payments. In addition, the court order stated that 0% interest was to be charged to this account based on ABSA's OWN proposal, yet they charged me with R15000 and more interest in the course of the debt review. We've logged queries and disputes with the debt department to no effect. The last dispute was logged on 10 August 2018 and still not resolved. The debt review manager also keeps kicking the query back to the call centre despite it having been 35 business days (not counting weekends) since the query started. This is my last ditch effort to resolve the dispute internally before proceeding to the NCR and Banking Ombudsman.