BAD Experience with new account

I must say the worst service in the world with absa. You cant get anything done with then unless you go into a branch and stand in a que for two hour's. Yesterday I decided to activate my pin, had to stand in a que of 20 people for for 2 hours as there are only two consultants. Now I find out that if I want to activate online shopping I need to go back and stand in a cue, though I would get this done early and be at the bank by 08h20 and be the first ion the que only to find that there is already a que of about 50 people which means I can expect anther 2 hour wait. So I call through to the platinum call center for assistance and they insist that what I need to do can only happen in the bank. I would then like to close my account that I had app**** for last week and also get told in order to do this I need to go to the bank. Now why is there a call centre, so far I have had no assistance. I don't want this account anymore. I cant struggle like this every day, I could just as well stay with Capitec. Finaly get through to Andries Street branch manager, she does absolutely nothing to assist but cuts my card up and and tells me that my account will be closed by the end of the day