Bad experience followed up by the worst manager ever

In my previous complaint, I was telling how bad the service was at Absa Wonderpark. After 2hours in a queue I finally had a manager talking to me...wow...my lucky day...or not. She was the rudest manager I have ever encountered and did not even try to help me or put me at ease. Instead she referred to me as a "child" and even said "what do you expect on the 15th, come another day". This is client service....I think not!!!!!! When I asked her how it is possible to have only 2 qualified persons working the old client desk, she said that that is how it works...This is an outrage!!