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phindiwe S

1 reviews | Active since Sept 2018

25 Mar 2020, 17:43

Bad experience ever

I'm so disappointed the president addressed the issue of lock down and informed everyone that banks won't debit on our account and absa debited on my account . After this lock down I urge everone not to use this bank ever again. ABSA IS NOT TAKING SERIOUS STEPH TO PROTECT THEIR CUSTOMERS, I CALLED NO ONE TOOK MY CALLS IMAGINE. I THINK ALL ABSA ACCOUNT HOLDERS SHOULD MOVE THEIR ACCOUNT AFTER THE LOCK DOWN TO ANOTHER BANK WHO SUPPORT LOYAL CLIENTS. And everyone is aware of whtsap happening in the world.

0
Replies (1)
Absa
Absa's reply26 Mar 2020, 07:16
Official
Dear Phindiwe
 
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

May i ask that you also tell us for which product did we debit you for.
 
 Kind regards
 Nthabiseng Sibande
 Customer Value ManagementAbsa Bank Ltd