Bad experience ever at ABSA EASTGATE BRACH

On the 25 of October 2022 my husband did a cash back of R200 so that i can buy cake for my daughter as it was her birthday ,i then sent one of my employee to go and draw the money after i have received my ten digits number and the pin for withdrawal from my husband. The person i sent to draw the money when he gets to the atm trying to draw the money he could not get cash there was a prompt message saying the money has been redeemed he must consult with the sender. He then came back with receipt from the atm to show me .Because it was late already and bank was closed i told him not worry will go tomorrow to enquire. I then bought my daughter cake with my last money i had. Then the following day on the 26October2022 i went to enquire then the case was open and was told that will get feedback within 3 working days. I waited and waited did not hear anything from Absa. After two weeks i went again to find out what really happened, then i was told that they will call me and the lady who was assisting me advised me to come on Monday as it was Saturday to come and ask for Branch Manager and complain i then left without positive feedback, Up until now i have not received any feedback from Absa . I have experienced such a bad service from ABSA, I am asking myself if maybe R200 is little that is why maybe they are not attending to my case i have account and funeral policy with ABSA i am going to close it and cancel the policy cause clearly their clients they do not matter to them at all.