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Kgolo N

1 reviews | Active since May 2020

24 Jan 2022, 16:06

Bad experience ever

Worst service received from Absa agent, I spoke to Melissa and Nomsa from credit card department. I called absa to rectify my credit card account with them, and they requested my ID, adress and email address, after that they telling my details are wrong and they can't assist me. But every month I'm paying the account. So where exactly is my money going to if absa is unable to recognize me.

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Replies (2)
Absa
Absa's reply25 Jan 2022, 08:46
Official
Dear Kgolo Nkabinde Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number to your complaint is C-***4. Kind regards,Rezona Louw Group Customer Care
Absa
Absa's reply25 Jan 2022, 08:52
Official
Dear Kgolo Nkabinde Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number to your complaint is C-***4. Kind regards,Rezona Louw Group Customer Care