CF
Cecil F
1 reviews | Active since Oct 2020
13 Mar 2022, 10:17
Bad Experience - Absa - Antivirus Update
I have been struggling for the past two weeks to update my Trend Micro Security. When logging on at the Absa security centre, after trying to get a new serial number I get a message(logged off. Try again - Ref 1) Also visited the local branch and although they tried to phone the helpline, nobody answered. What is going on Absa?
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
14 Mar 2022, 09:32Dear Cecil Foster Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply14 Mar 2022, 09:32
Official
Dear Cecil Foster Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's replyOfficial
16 Mar 2022, 12:47 Dear Cecil Foster
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***0.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***0.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply16 Mar 2022, 12:47
Official
Dear Cecil Foster
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***0.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***0.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
Best regards,