bad experience

I am writing to formally lodge a complaint regarding my ongoing issue with ABSA. For the past two years, my money has repeatedly been placed on hold, and despite numerous attempts to resolve the matter, it still has not been released.

I have contacted your call centre multiple times, but I am consistently placed on hold without receiving any meaningful assistance. In addition, I have visited the branch in person several times, yet I have not received any clear answers or help in resolving this issue.

This situation has caused me significant frustration and inconvenience. It is unacceptable that after two years, my funds are still not accessible, and no proper explanation or resolution has been provided.

I kindly request that this matter be treated with urgency and that my funds be released without further delay. Please also provide a clear explanation for why this has been happening and what steps are being taken to prevent it from recurring.

I expect a prompt response and a resolution to this matter as soon as possible.

Yours faithfully, Khayrow