Bad Experience.

I am experiencing problem with this bank. I have logged a complaint about them not transferring my money to from a cheque account to a savings account. They mentioned that my cheque account has been stopped as I had app**** for debt review, which I have since cancelled but the guys who did the debt review application are delaying and not assist in sending the cancelation document to the bank.

I complained about this last week and was told that they will contact me before the 1st of November 2020, but up to today, no contact has been made by the bank. I called in this morning and was told that no feedback has been issued, and the matter is being escalated. I do not know how long I will have to wait for this as I have debit orders which have bounced back and I am struggling without money where I am as it stands. This is so discouraging considering the years I have banked with this bank and I am even willing to jump to another bank.