BD
Busisiwe D
1 reviews | Active since May 2013
12 May 2021, 18:46
Bad experience!!!
I arrived at Absa Queenstown to ask as I was told to go to a Lancet Lab for an insurance I have to them, but I arrived to a woman called Landi who was so rude with no client base. She was so mean, I left there with no clear understand on what to do because I'm far from Mthata and I wanted a referal of the nearest Lab i can visit for blood test as its a requirement for the Life Cover. I was so not please. And I told her that I stay far from Queenstown thats why I decided to come Sat.
May someone please assist me with the matter because those blood tests are due in June.
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Absa's replyOfficial
13 May 2021, 10:11Dear Busisiwe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care
Absa's reply13 May 2021, 10:11
Official
Dear Busisiwe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care