Bad experience

I have a bad experience regarding the service I got from ABSA northgate.

At the beginning I took it lightly but now, I realised is something I have to work on it. I have been getting calls from people who identify themselves as ABSA legal department telling me that I owe ABSA and I kept telling them I don’t have a loan or credit card at ABSA. Until recently the call I got that clarified it and I told the person the same thing I don’t owe ABSA and he told me that I owe a cheque account, I remember that I had a savings and cheque account with ABSA northgate but when I opened a business account I told them to close the two accounts, they didn’t close them according to information of the calls I have been getting and now they hold me responsible for the mistakes of their staff who didn’t close the the account on time. In December 2023 I went to the branch to get behind the Matter to put it to bed but the staff ignored me and I persisted and they told me they can’t help me, I must call the legal department of ABSA myself and they gave me a phone which was not working and left me alone until I realised I have to find a platform to report my case. Even the business account I have with them, they told me when I opened the account that it will only cost me R89 a month but now they deduct R600 of changes one can not understand, even when you go the branch to find out their staff don’t have answers. I need them to remove those accounts on my name and remove my name from background bank bureau that is affecting my credit report because even them are not even offering me any product.