BAD DISGUSTING SERVICE

<p>I have just been on the phone with Absa for the past 30 or so minutes being sent from pillar to post. My issue was that I wasnt sure of my Account Number and i wanted to transfer funds from my other Account into the Absa Account. The guy I thought was eventually helping me asked me two security questions and the phone got cut off. I had to redial again, eventually got a female voice who, when I voiced how disgusted i was with their service, spent time apologizing for them. Eventually I told her what I was looking for. She didnt waste any time but abruptly told me that I had to go to a branch as they dont give Account Numbers over the phone !! Why was I not told that information by the guy who was busy taking me through security questions if that is a company policy ? Do these people get different instructions when they get trained or what ?</p>