BAD CUSTOMER TREATMENT : client is not on lunch

I went to the bank (Absa Monument park ) to check my outstanding balance of the loan amount due to the bank. The consultant (Monene her surname) told me she couldn't assist me because she was going on lunch.<br> <br> here is a principle that ABSA must to learn : the client is not on lunch, treat them with respect and dignity. I decided I wont have anything to do with ABSA as they failed to help me prosper at their respective customer points.