LD
Laz D
1 reviews | Active since Jul 2020
04 Sept 2025, 21:16
BAD CUSTOMER SUPPORT
I have been trying to get my authentication questions unlocked for over a week. I’ve called every day for 6 days, and each time I’m promised a call back which never happens. I made a double payment on my personal loan and need to reverse the second payment, but I can’t because I’m blocked by the authentication questions. The lack of follow-up and support is extremely frustrating.
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Absa's replyOfficial
05 Sept 2025, 11:36 Dear Laz Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards, Group Customer Care Vanessa Crowe
Absa's reply05 Sept 2025, 11:36
Official
Dear Laz Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards, Group Customer Care Vanessa Crowe